Shipping & Returns
Fast shipping, easy returns, zero risk
Free Shipping
Free standard shipping on all orders over $50. Orders under $50 ship for just $5.99.
Discreet Packaging
All orders ship in plain, unmarked boxes with no indication of contents. Your privacy is guaranteed.
Easy Returns
Not satisfied? Return within 60 days for a full refund. No questions asked, no hassle.
Secure Checkout
256-bit SSL encryption protects your payment information. We never store your credit card details.
Shipping Information
Processing Time: Orders are processed within 1-2 business days (Monday-Friday, excluding holidays).
Delivery Time: Standard shipping takes 3-7 business days after processing. Expedited options available at checkout.
Tracking: You'll receive a tracking number via email once your order ships.
International Shipping: Currently shipping to US, Canada, UK, and Australia. International orders may be subject to customs fees.
60-Day Money-Back Guarantee
We're so confident you'll love our products that we offer a 60-day money-back guarantee. If you're not completely satisfied for any reason, simply contact us within 60 days of delivery for a full refund.
How to Return:
- Email hello@herstruly.com with your order number and reason for return
- We'll send you a prepaid return label within 24 hours
- Ship the product back to us (even if opened or partially used)
- Receive your full refund within 5-7 business days of us receiving your return
No questions asked. No hassle. We want you to feel confident trying our products risk-free.
Damaged or Defective Items
If your order arrives damaged or defective, contact us immediately at hello@herstruly.com with photos. We'll send a replacement at no charge or issue a full refund—your choice.
Questions?
Our customer care team is here to help. Email hello@herstruly.com or call 1-555-HERS-TRU (Monday-Friday, 9am-6pm EST).