We're here to help
Have questions about our products or your wellness journey? Our team is ready to support you.
Send us a message
Email Us
support@herstruly.com
We reply within 24 hours
Call Us
1-800-HERS-TRU
Mon-Fri, 9am-6pm EST
Visit Us
123 Wellness Way
San Francisco, CA 94102
Business Hours
Monday - Friday: 9am - 6pm EST
Saturday: 10am - 4pm EST
Sunday: Closed
Frequently Asked Questions
Quick answers to common questions
How long does shipping take?
We offer free standard shipping on all orders, which typically takes 3-5 business days. Express shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 60-day money-back guarantee. If you're not completely satisfied with your purchase, return it within 60 days for a full refund—no questions asked.
Are your products safe during pregnancy?
While our products use natural, gentle ingredients, we always recommend consulting with your healthcare provider before starting any new wellness routine during pregnancy or while nursing.
How do I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this to monitor your package's journey. If you have any issues, our support team is here to help.
Your privacy matters
All communications are confidential and secure. We understand the sensitive nature of intimate wellness and treat every inquiry with the utmost discretion and respect.